Support

Open Settings in maplog and tap Restore purchases, or tap Restore at the top of the maplog pro screen. Use the Apple ID or Google account you bought it with. If it says there is nothing to restore, email us with the date of the purchase.

No. maplog starts with a guest account, so you can build your map straight away. A guest map is not linked to you, so it cannot be recovered if you delete the app or lose your phone. To keep it, open the You tab and back up with Apple or Google.

When you sign in to an existing account, maplog shows both maps and asks whether to combine the guest map into your account or keep the account map as it is. Nothing is merged without asking.

Open Settings, then Account & data, then Delete account. If your account has an email address, maplog emails you a code to confirm. Deleting removes your sign-in and your map from our servers straight away, and starts a fresh guest map on the phone. Want a copy first? Tap Export my map.

Travel alerts need two permissions: location set to Always (Allow all the time on Android), and notifications. In maplog, open Settings, then Travel alerts, and the line under the switch tells you what is missing. You can also check your phone's Settings, then Apps, then maplog. With the app open, new places show as a popup on the map instead of a notification.

maplog needs the location tag on each photo. Photos taken with Location Services off for the Camera, screenshots, and many photos received in chats have no location. If you gave access to only some photos, maplog can scan just those. Try Import from photo library in Settings, or pick photos yourself.

Google does not let apps fetch Timeline, and signing in with Google does not import it. In the Google Maps app, export your Timeline data, then open it in maplog from Settings, then Google Maps. Timeline import is part of maplog pro.